General information
Shipping time may vary according to Post time frames and zones and does not include order processing time.
Tracking advice will be sent to your email once your order has been dispatched.
Orders can take up to some business days to process before being shipped; this may be longer if there is a huge promotion taking place.
In some cases, we may need to contact you before your order can be shipped.
To ensure there is no delay, please respond to any email/phone call from our Customer Care team
Shipping
ALL orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
The website will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy!
For the most detailed tracking updates, please check your tracking through your countries courier website directly.
The time frame of an order delivery is divided into two parts:
Processing time: 2-7 days
Shipping time: 7-15days
Shipping methods:Standard Shipping、Free Shipping
Shipping fee: Free Shipping Over £27.00
Shipping fee is £5.99 for orders below £0.00~£26.99
Note: The shipping time will be affected by public holidays, destination countries, bad weather and international couriers.
If the consumer cancels the order before the delivery time and within the time specified by the website for canceling the order, the order can be canceled.