Is my return considered defective?
Defective means the item has either a performance-based defect or a physical defect.In cases where we believe the issue is an easy fix via troubleshooting, we will offer that option.
Is my return considered preference-based?
Preference-based means you do not like something about the item and have chosen to return it. The item is not considered defective and performs within acceptable standards (and can be determined by our Customer Care team on an as-needed basis).
What do I need to include in my return package?
All returns need to have your RMA number on the label or your original invoice included in the package. Additionally, you will need to return items to us in the condition they were received – all boxes, inserts, and included unused extras need to be returned.
We do not accept returns that have not been approved by the Customer Care team. Those packages will be returned to the sender unopened.
Once my return has been processed, when can I expect my refund?
If you requested a refund back to your original payment method, it can take up to several business days for the refund to show up. Most of the time it happens within a few business days.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
The terms and conditions need to include the following explanation: Consumers can apply for a return or exchange within 14 days (or more) after signing for the product.
